FAQ's

Help Center

Frequently Asked Questions

Short answers to the questions we hear every day. Anything else — ask us directly.

Which hosting plan is right for me?

One new site: Regular. A growing site or store plus a free domain: Standard. Agencies and busy shops: Premium. Developers and custom stacks: VPS or cloud. You can move between plans anytime without migration.

Will you migrate my site for free?

Yes — sites, databases, email and domains move free on every plan. We schedule around your quiet hours and verify everything works before switching traffic over.

Do I get a free domain and SSL?

Standard and Premium annual plans include a free domain for the first year, and every site on every plan gets free SSL and nightly backups.

How fast is your support, really?

Live chat averages under 15 minutes, tickets under 30, and the phone is answered 24/7 by engineers — not a call queue reading scripts.

Can I upgrade or cancel anytime?

Upgrades apply instantly from your panel. Cancellations take one click and hosting runs until the paid period ends. Every plan has a 30-day money-back guarantee.

Where are my sites hosted?

Pick from Los Angeles, Dallas, Jacksonville, Roubaix (France) or Toronto. Choose the data center closest to your visitors, and change it later if your audience moves.

Do you back up my data?

Nightly, off-site, automatically — with 30 days of generations and one-click restore from your panel. WordPress and VPS plans add pre-update snapshots too.

How does the Affiliate Program work?

Refer friends with your link and earn commission on every plan they buy, tracked for 90 days. See the Affiliate Program page for rates and payouts.

Still stuck? Engineers are awake

Chat, ticket or phone — real help in minutes, whatever the question.